Ok why is someone bring a 6 mos year baby to see a loud action movie. No sense. Don't like this theater worst AMC place I been too
Signed,
A disgruntled former customer- Olivia Miller
The only reason I put 2 stars because of the pizza best I've had in a while. Everything else was aweful (keep in mind I didn't try the arcade)
We had to wait in line where your supposed to pick up food for the tickets beacause there was nobody in the ticket booth. The seats in the theater were uncomfortable, they made you feel like your falling.
I just wanted to take the time to let EVERYONE know about my terrible experience at Muvico in Hialeah 14. I usually go to the Muvico by my house in Tampa and never once have had a horrible experience. But, as I was on vacation in Miami I went to the Hialeah theater and it was the biggest mistake I did on my trip. The HORRIBLE customer service makes this location a DISGRACE to your corporation! First off we get to the movies to see Fast 6 (Saturday, 4/27, 11:20pm showing) the lady at the box office was distasteful and rude. In the middle of her helping us she tells us to “hold on” as she leaves and goes inside to talk to one of her friends. Another worker comes out and asks for the next person in line and so we decided to go to her for help. I told the girl that was helping us how rude the other girl was and she simply brushed me off and rolled her eyes as if my opinion is of no value to anyone. Next, we were asked to wait in a long line on the side to get into our theater. Management decides to rip our tickets at 11:20pm on the dot, of course this is causing everyone to decide to skip others in line. It was chaotic! Children were being knocked down, people were stepping on people, I had others walking into me with their food- it was so unorganized and frustrating. As we are going in there are two women that were ripping tickets in the front of the line and one man who I assumed to be the manager ripping tickets on the side of the line. That was a stupid idea! Because now you have people rushing to the side of the line and those people getting their tickets ripped would essentially have to get their stubbed checked twice cause more CONFUSION and line congestion. I had my ticket ripped on the side by the gentleman and as I proceed to walk in through the ladies I show her my ticket stub and keep walking in an effort to let other’s pass. This lady has the NERVE, the NERVE!!!!!!!!! to yell at me and tell me to “wait like everyone else.” Funny thing is- I DID FOR FORTY- FIVE MINUTES AND ACTUALLY HAD OTHERS SKIP ME IN LINE WHILE I WAITED PATIENTLY. That was my limit!!!! So I voiced my opinion about the horrible management and customer service so the “manager” if you want to call him that- runs up to me (the same guy who ripped my ticket) and asks “what’s my problem” with an ATTITUDE!!!!!!!! I can’t believe this!!!! His name is ALEX ROJAS- as he so proudly told me with a disgusting attitude. The movie was great (fast 6- go see, just not at a Muvico theater)! As we come out the movies there was vomit in front of the door and no one was around to clean it up. I went to use the bathroom the first stall was flooded with diarrhea and the second stall had urine everywhere- at this point I just left! I left disgusted and annoyed with this place! NEVER AGAIN!!!!!! I will make sure to tell everyone about this!!!! Muvico- make sure to tell “ALEX ROJOS” and his employers to learn some manners and how to talk and treat people! Customer Service doesn’t cost extra to teach- Next time I will drive the extra mile for the Cobb.
The place was empty for a thursday wich is good because I got to see the premier of Jigsaw with no hassle or line but most of the chairs inside the movie theather where broken and it smelled kind of funny. The movie experience was great but for a regular movie theather that has high charge prices they could do better.
Amc Hialeah 12 is a US Movie Theater based in Hialeah, Florida. Amc Hialeah 12 is located at 780 W 49th St, Hialeah, FL 33012, USA.
Please contact with Amc Hialeah 12 using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Amc Hialeah 12 opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.