HORRIBLE EXPERIENCE!!!! DON'T GO TO THIS STORE
100% todo bien!!!.
If I could give this place NO STAR I WOULD. THE WORST CUSTOMER SERVICE. I am appalled at the service. I dropped off my engagement ring to get it sized, brought in my receipt and gave them my ID to register me as the one who will be authorized to pick it up. Gentleman told me only thing I had to do was show my ID since I am AUTHORIZED to pick up my ring. Fast forward, 2 weeks and I call this store to see if my ring was ready for pick up. I called 3 times and no answer, after the 4th call they finally answer. I explained to her my reason of calling and she gave me attitude and told me she was with another client and that I had to wait or call back. I chose to wait, because it had already taken me so long just for them to answer. 2 mins later, she hangs up. She did that twice. Another 5 mins later passed And they finally answer only to tell me that I hung up on them! Why would I hang up on you if I'm calling you!!!!! She then gave me so much attitude saying that they were super busy and that I had to wait which previously I told her I HAD NO PROBLEM WAITING. Finally she looks to see if it was ready and told me who was authorized to pick it up (me) and explains to me the person has to show an ID. THATS IT. I go to this store a few hours later to wait 25 mins to be attended!!!! She asked me for ID, and then tells me I am authorized to pick up the ring. Then she asked me for a receipt, which I was NEVER told to bring. Why would I bring you a receipt showing proof I bought it when I brought that when I came to drop it off, and it is PAID FOR ON A CREDIT CARD. Ridiculous!!!! Not only did i waste my TIME, but I wasted GAS. If this is their policy I understand BUT THERE CANNOT BE A LACK OF COMMUNICATION, and except the customer to instantly know all that!!!! If you tell me bring my ID and that's it, THATS IT!!! I didn't think I would need proof to pick up a ring that my husband purchased and that is getting resized. If you need to go to Zales, I would recommend aventura mall. This place is nasty, lacks decent customer service and is all around just a crappy store. They only care about their commission.
My understanding is that when you go to a jewelry store you look around and try things on to see if you like it. I've never felt treated more insignificant in my life. The customer service is horrible. The employees seem to either want to take on too many customers at once or only ones that they think will buy. Honestly, my husband and I went to pembroke pines to purchase a celebration engagement ring because when we went to hialeah zales and asked to see a couple of rings the lady got annoyed and put the rings away. She said she would be back and left us there. The ring I wanted was there but I preferred to drive a little farther from my home to order what I wanted in pines. This place takes away the desire to waste money. It's not like I'm wasting $100, good jewelry costs thousands of dollars that can't be recovered and I think at most I should be treated with some patience and good outgoing attitude.
Those posting about the wait have clearly never been to a Jewelry store. Any customer transaction takes 30-35 mins minimum at any store. So a wait is very common.
The staff here is helpful. They will do all they can to get you what you are looking for and give it to you at the best price possible. My story in particular deals with a staff member who went out of their way to order an out of stock item for me. It took place over the phone, just with that fact she could have decided not to do it.
STAFF HAS NO MANNERS CUSTOMER SERVICE CAN'T BE WORSE.
Zales is a US Jewelry Store based in Hialeah, Florida. Zales is located at 1665 W 49th St #1432, Hialeah, FL 33012, USA.
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